Privacy Policy

This policy explains what information Front Range Treatment Center, Ltd. ("FRTC," "we," "us") collects through frtc.ltd (the "Site"), how we use it, and your choices.

Effective date: September 17, 2026

1. This policy covers the website, not your clinical record

Once you become a client, your health information is protected under HIPAA and described in our Notice of Privacy Practices, which you receive at intake. This policy covers information collected through the Site before and outside of treatment.

2. Information you give us

Contact form name, email, phone number, the program you're asking about, your message, and whether you agree to receive text messages.

Booking requests the details you enter when scheduling a consultation through our scheduling tool.

Payments if you pay a balance on the Site, card details go directly to our payment processor, Stripe. We don't receive or store full card numbers.

Email and text messages you send us.

Please keep messages brief. Share detailed health information with your clinician, not through the website form.

3. Information collected automatically

Analytics and advertising measurement we use Google Tag Manager, Google Analytics, and Google Ads conversion tracking to see how visitors find and use the Site (pages viewed, referring site or ad, device and browser type, approximate location, and whether a form was started or sent). These tools use cookies and similar technologies.

Spam protection Cloudflare Turnstile checks that form submissions come from a person.

Server logs our hosting provider records standard technical data such as IP address, browser type, and time of request.

4. How we use information

We use information:

to respond to your inquiry and schedule a consultation
to send the text messages you opted into
to process payments you make
to operate, secure, and improve the Site
to measure which pages and ads bring people to us
to meet legal obligations

5. How we share information

We share information with service providers that help us run the practice, only for the purposes above:

email delivery (Resend)
our client-inquiry system (Tend)
text messaging (Quo, under a Business Associate Agreement)
scheduling (Tend for consultations at book.frtc.ltd; Calendly for natural-medicine session booking)
payment processing (Stripe)
analytics and advertising measurement (Google)
spam protection (Cloudflare)
website hosting

We also disclose information when required by law, such as in response to a subpoena or court order, or to protect someone's safety. We don't sell personal information, and we don't share it for other companies' marketing.

6. Text messages

If you check the text-message box on our contact form, we text you at the number you provide, usually a scheduling link and a short follow-up. Message frequency is low, and messages are about your inquiry, not promotions. Message and data rates may apply. Reply STOP to opt out or HELP for help. Your phone number goes only to our text-messaging provider to deliver these messages.

7. Cookies and your choices

You can block or delete cookies in your browser settings. The Site still works without them.
You can opt out of Google Analytics with Google's opt-out browser add-on.
The Site does not respond to browser "Do Not Track" signals.
To ask what information we have from your use of the Site, or to correct or delete it, email contact@frtc.ltd.

Google Analytics opt-out browser add-on

8. Retention

We keep contact-form messages and inquiry records as long as needed to respond and follow up, and as required for our business records. Information that becomes part of a clinical record is kept as Colorado law requires.

9. Children

The Site is written for adults, including parents looking for care for a child or teen. Parents or guardians should contact us on a minor's behalf.

10. Security

We use encrypted connections (HTTPS) and limit access to inquiry information to staff who need it. No method of transmission over the internet is completely secure.

11. Changes

We may update this policy. The effective date above shows when it last changed.

12. Contact

Questions about this policy:

Email contact@frtc.ltd

Address 5300 DTC Parkway, Suite 450, Greenwood Village, CO 80111